Privacy Policy
Alterra Living ("Alterra Living," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when visiting our website or purchasing our products.
Information We Collect
When you shop with Alterra Living, we may collect information including your name, billing and shipping address, email address, phone number, and order details.
Payment information is processed securely by our payment service providers. Alterra Living does not directly store your full payment card number.
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages viewed, and information about how you interact with our website.
How We Use Your Information
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Process, fulfill, and ship your orders
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Provide order, shipping, and delivery updates
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Communicate with you regarding purchases or customer service requests
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Prevent fraud and protect the security of our website
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Maintain records required for tax, accounting, and legal purposes
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Analyze website performance and improve our products, services, and customer experience
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Send promotional or marketing communications when permitted by law and according to your communication preferences
How We Share Your Information
We share personal information only as reasonably necessary to operate our business and provide our services. This may include service providers involved in ecommerce hosting, payment processing, order fulfillment, shipping and delivery, website analytics, marketing, and other business operations.
These providers receive information necessary to perform services on our behalf.
Our service providers may include Shopify, payment processors, shipping and fulfillment providers, FedEx, USPS, and analytics providers such as Google.
Alterra Living does not sell your personal information for money. However, certain uses of analytics, advertising, cookies, or similar technologies may be considered a "sale," "sharing," or use for targeted advertising under certain state privacy laws. Where applicable, you may have the right to opt out of these activities as described in the "Your Privacy Choices and Rights" and "Global Privacy Control (GPC)" sections below.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate essential website functions, maintain your shopping cart, remember your preferences, understand website traffic and usage, and improve your shopping experience. We and our service providers may also use these technologies for analytics, advertising, and marketing purposes where permitted by law.
You may manage cookies through your browser settings and, where available, through the privacy or cookie controls provided on our website. Disabling certain cookies may affect the functionality of the site.
Third-Party Links
Our website may contain links to websites or services operated by third parties. Alterra Living does not control and is not responsible for the privacy practices, content, or security of third-party websites. When you leave our website, any information you provide is subject to the privacy policy and terms of the third-party website or service. We encourage you to review their privacy policies before providing personal information.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy and to satisfy applicable legal, accounting, tax, and reporting requirements.
Order and transaction records may generally be retained for up to seven years or for another period required by applicable law.
Marketing information may be retained until you unsubscribe or otherwise request that we stop using it for marketing purposes.
Children's Privacy
Our website and products are not directed toward children under the age of 16, and we do not knowingly collect personal information from children under 16.
Your Privacy Choices and Rights
Depending on where you live, applicable law may provide you with certain rights regarding your personal information. These may include the right to request access to, correction of, or deletion of certain personal information, as well as the right to opt out of certain targeted advertising, sale, or sharing of personal information where applicable.
You may also opt out of marketing emails at any time by using the unsubscribe link included in our marketing communications.
To submit a privacy request or ask a question regarding this Privacy Policy, contact us at customerservice@alterra-living.com.
We will review and respond to privacy requests within the timeframe required by applicable law.
Global Privacy Control (GPC)
Where required by applicable law, we recognize and honor Global Privacy Control (GPC) signals as a request to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising. If your browser or device sends a GPC signal, we will process that signal in accordance with applicable privacy laws.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, technology, legal requirements, or services.
When changes are made, the updated Privacy Policy will be posted on this page and the "Last Updated" date will be revised.
Contact Us
For questions about this Privacy Policy or how Alterra Living handles personal information, please contact: